au99 Terms & Conditions

1.1 Key Definitions

Certain terms used in this document have specific meanings, which are clarified below:

• "Platform" — The au99 website (au99.mom) and all its services.
• "Member" or "User" — Any account holder registered on au99.
• "Gaming Services" — Slots, live casino, cricket betting, and all other entertainment services available on au99.
• "Account Balance" — The total funds held in a member's account, calculated as a combination of bonus and real money.
• "Bonus Balance" — Funds received through promotional offers that become withdrawable after meeting specific conditions.
• "Wagering Requirement" — The obligation to place a specified amount in bets before bonus funds can be withdrawn.

1.2 Applicability

These terms apply to all services on the au99 platform. Additional promotions or special offers may carry separate terms, which will apply alongside these main terms. In case of conflict, the special terms will take precedence.

2.1 Age Limit & Legal Eligibility

To open an account on au99 and use any gaming service, a member must be at least 21 years of age. Information provided at the time of registration must be accurate and complete. au99 reserves the right to verify identity and age at any time.

• Each individual may open only one account.
• Members of the same household may not open multiple accounts.
• Operating multiple accounts from the same IP address or device is prohibited.
• A copy of a national ID card or passport may be requested during the verification process.

2.2 Accuracy of Account Information

The name, address, mobile number, and payment details provided at registration must be truthful and up to date. Providing false information may result in account termination and forfeiture of any winnings or bonuses earned. If any details change, please notify the au99 support team as soon as possible.

2.3 Account Security

It is your responsibility to keep your au99 account username and password secure. Sharing login details with third parties is prohibited. Report any unauthorised access to our support team immediately. If you notice any unusual activity on your account, change your password right away.

3.1 Approved Payment Methods

au99 supports transactions via Bangladesh's major mobile banking and banking methods. Deposits and withdrawals can be made through the following methods:

• bKash — Bangladesh's most widely used mobile banking service.
• Nagad — The digital financial service of the postal department.
• Rocket — Dutch-Bangla Bank's mobile banking service.
• Bank Transfer — Major commercial banks including Islami Bank, Dutch-Bangla Bank, and BRAC Bank.

Payments via methods not on this list will not be accepted. Deposits from third-party accounts are not accepted.

3.2 Minimum Deposit & Withdrawal

Minimum deposit and withdrawal limits are set for each payment method:

• Minimum Deposit: ৳100 (for each method).
• Minimum Withdrawal: ৳1,000.
• Withdrawal requests are generally processed within 30 minutes to 3 hours.
• Account verification (KYC) may be mandatory before withdrawals.
• In the case of suspicious transactions, withdrawals may be temporarily put on hold for security review.

3.3 Transaction Responsibility

Members are solely responsible for providing correct payment details. au99 is not liable for delayed or failed transactions caused by incorrect information. Any fees charged by mobile banking services or banks will be considered the member's own expense.

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. The bonus will be added to the account automatically. Some examples:

• Deposit ৳1,000 and receive ৳1,000 bonus — total balance ৳2,000.
• Deposit ৳18,000 or more and receive the maximum ৳8,000 bonus — total balance ৳26,000.

The bonus amount will not exceed ৳8,000, regardless of how large the deposit is.

4.2 Wagering Requirement

A 25x wagering requirement must be met before the bonus can be withdrawn. Wagering is calculated on the bonus amount only, not on the deposit.

• Bonus balance cannot be withdrawn before the wagering requirement is met.
• Only bets placed on specified games will count towards wagering.
• If the requirement is not met within 30 days of receiving the bonus, the bonus will be cancelled.

4.3 VIP Programme

au99 offers four-tier VIP benefits for active members. A weekly cashback is offered at each tier:

• Bronze — Weekly cashback up to 0.2%.
• Silver — Weekly cashback up to 0.5%.
• Gold — Weekly cashback up to 0.8%.
• Platinum — Weekly cashback up to 1.0%.

VIP tier progression is determined based on a member's regular and active participation.

4.4 Bonus Abuse

Using multiple accounts, placing artificial bets, or any other fraudulent activity for the purpose of earning bonuses is strictly prohibited. If such behaviour is detected, the relevant accounts and any bonuses and winnings received will be forfeited.

5.1 Game Outcomes

All games on au99 are operated using software from reputable game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. Game outcomes are determined through Random Number Generator (RNG) technology, which cannot be controlled by any party. Game providers have their own security and fairness testing procedures in place.

5.2 Technical Errors

In the event of a technical disruption during a game session or transaction, au99 will determine the outcome based on the last verifiable data. au99 reserves the right to void any abnormally high winnings displayed due to a system error.

5.3 Sports Betting Rules

The following rules apply to sports betting on cricket, football, kabaddi, and other sports:

• Match results will be determined in accordance with the announcement of the relevant sports governing body.
• If a match is cancelled or abandoned, the bet will be refunded or specific rules will apply.
• Odds changes after a bet is accepted will not affect that bet.
• au99 reserves the right to void bets related to match fixing or other irregular activities.

6.1 Strictly Prohibited Activities

Any of the following activities will result in account termination and forfeiture of all balances:

• Operating multiple accounts under the same person's name.
• Registering with a false identity or age.
• Attempting to hack, crack, or gain an unfair advantage over game software.
• Playing games using automated bots or scripts.
• Using the platform for money laundering or illegal fund transfers.
• Placing bets using third-party funds.
• Fraud against the platform or other members.
• Abusive or threatening behaviour towards staff.

7.1 Personal Data Collection

au99 collects, stores, and processes members' personal data solely for the purposes of providing services, preventing fraud, and meeting legal obligations. We use SSL encryption and industry-standard security protocols.

7.2 Data Sharing Policy

Members' personal data is not shared with third parties, with the following exceptions:

• To comply with orders from law enforcement agencies or court directives.
• With payment processing providers directly, for the purpose of processing payments.
• When required for fraud detection and prevention.

For more details, please visit our Privacy Policy page.

7.3 Cookies & Tracking

The au99 website uses cookies and similar technologies to improve user experience. By using the platform, you consent to the use of cookies. You can disable cookies from your browser settings, though doing so may reduce the functionality of some services.

8.1 Commitment to Responsible Gaming

au99 believes that gaming should be a form of entertainment, not a source of financial stress. We encourage members to play responsibly and actively work to prevent problem gambling.

• Members can set their own deposit limits, session time limits, or self-exclusion.
• Self-exclusion requests can be made through the support team.
• It is every member's responsibility to keep minors away from gaming.

For more information, visit the Responsible Gaming page.

8.2 21+ Age Requirement

This platform is for users aged 21 and above only. au99 reserves the right to verify the age of any member at any time. Failure to pass age verification will result in the account and all balances being forfeited.

9.1 Service Availability

au99 strives to provide uninterrupted service as far as possible, but services may be temporarily disrupted due to maintenance, technical issues, or unforeseen circumstances. au99 is not liable for any losses resulting from such disruptions.

9.2 Third-Party Software

The game software used on the au99 platform is operated by third-party providers. au99's direct liability for technical errors or irregularities in these games is limited. However, we actively work with providers to protect members' interests.

9.3 External Factors

If a game session or transaction is disrupted due to internet disconnection, power outage, banking system issues, or any other reason beyond a member's control, au99 will resolve the matter based on the last verifiable state.

10.1 Account Termination by au99

au99 may suspend or terminate an account without prior notice in the following circumstances:

• A proven violation of these terms and conditions.
• Fraudulent or suspicious financial activity.
• Providing a false identity or information.
• Non-cooperation during the verification process.
• Failure to provide requested documents.

Valid deposit balances will generally be returned, but may be withheld during the period of investigation.

10.2 Account Closure by Member

Any member may request to close their account at any time by contacting the au99 support team. An opportunity to withdraw any remaining balance will be provided before the account is closed.

11.1 Complaint Process

If you have any issue or complaint, please contact the au99 support team directly in the first instance. We are committed to resolving complaints promptly and fairly. In the event of a dispute, the relevant transaction records, game logs, and the support team will together determine the resolution.

11.2 Support Contact

The au99 support team is available seven days a week, twenty-four hours a day in both Bengali and English. You can reach us via:

• Email: [email protected]
• Live Chat: Available 24/7 through the platform.

12.1 Amendment of Terms

au99 reserves the right to amend these terms and conditions, in part or in full, at any time. Updated terms will take effect as soon as they are published on this page. For significant changes, an attempt will be made to notify members via their registered email.

12.2 Severability of Terms

If any part of these terms and conditions is found to be invalid or unenforceable, the remaining terms will continue in full effect. A delay in enforcing or a waiver of any term will not be considered a relinquishment of the right to enforce that term in the future.

12.3 Entire Agreement

These terms and conditions and our Privacy Policy together constitute the entire agreement between you and au99. Any prior oral or written understandings are superseded by this document.