au99's commitment to responsible gaming
au99 believes that gaming should be enjoyable and controlled — our commitment is to create a safe environment exclusively for players aged 21 and above.
Why responsible gaming matters
Online gaming is a popular form of entertainment for millions of people. However, like any form of entertainment, it is important to enjoy it within limits. At au99, we want every player to game consciously, safely, and with enjoyment — and never let it become a burden.
Responsible gaming is not just about tracking money — it is also about staying aware of the impact gaming has on your time, mindset, and family life. The au99 platform offers multiple tools and resources to help players keep their gaming experience under control.
21+ age restriction
Important age limit
All services at au99 are for players aged 21 and above only. Minors are completely prohibited from opening an account, making deposits, or playing any games. We reserve the right to verify age in any case we consider suspicious.
We firmly believe that minors are not suitable to participate in online gaming platforms. If you have anyone under 18 in your home, please use parental control software on your device and keep your au99 account password secure. Never share your login details with anyone.
au99's safety tools
au99 provides these tools to keep your gaming experience safe and controlled.
Set deposit limits
Set a maximum daily, weekly, or monthly deposit limit from your account. Once a limit is set, it cannot be exceeded, which helps you manage your budget. Lowering the limit takes effect immediately; increasing it generally requires processing time.
Time-out feature
If you feel you need a break, take a time-out for anywhere from 24 hours to 30 days. During this period, no gaming or deposits will be possible on your account. Your account cannot be reactivated before the time-out period ends.
Self-Exclusion
If you feel gaming is having a negative impact on your life, you can choose a long-term self-exclusion. Activating this option will close your au99 account for a set period or permanently. This is a serious decision — the support team is always ready to help you.
Loss limit
Set a cap on how much you can lose within a given time period. Once the limit is reached, gaming will automatically stop. This is one of the most effective ways to protect your savings.
Session time limit
Set in advance how long each gaming session will last. When the time is up, the system will automatically notify you and the session will end. This way you can make the most of your time.
Gaming history review
You can view your full gaming history, transaction records, and win/loss statistics at any time. Staying aware of your own patterns is the first step to responsible gaming.
Signs of problematic gaming
When gaming becomes a problem, certain signs may appear. If any of the following apply to you or someone you know, please seek help:
- Spending beyond your means and having to borrow money
- A tendency to keep playing in order to recover lost money
- Feeling uncomfortable or anxious without gaming
- Hiding your gaming from family and friends
- Gaming affecting your work, studies, or relationships
- Repeatedly trying but failing to stop playing
- Using gaming as a way to solve financial problems
If you are experiencing any of these signs, please do not feel alone. The au99 support team is always by your side.
Best practices for safe gaming
Following these simple habits will keep gaming a source of enjoyment at all times.
Set your budget in advance
Decide how much you will spend before you start playing. Only use money whose loss will not affect your daily life.
Stick to a time limit
Give yourself a time limit before you start gaming. Use a clock or your phone's timer — take a break at the end of the session and focus on other activities.
Don't chase your losses
The urge to play more to recover from a bad day is dangerous. Accept a loss as normal and wait for the next session.
Don't play on emotion
Avoid gaming when you are stressed, sad, or angry. Playing with a good mood and a clear head is the most enjoyable.
Think of gaming as entertainment only
Gaming is not a source of income — it is simply a form of entertainment. There is no guarantee of winning, so always play for the purpose of enjoyment.
Take regular breaks
Avoid long sessions. Take a break at least once every hour — drink some water, take a walk, spend time with your family.
Financial control and payment policy
As part of responsible gaming at au99, we follow a transparent and secure payment policy. The minimum deposit is ৳100 and the minimum withdrawal is ৳1,000.
Payments on our platform are completed via bKash, Nagad, Rocket, and bank transfer. Withdrawals are generally processed within 30 minutes to 3 hours. Always be careful with financial transactions — never give your account details to anyone you do not know.
Setting a deposit limit is the easiest way to manage your budget. Once a limit is set, it takes effect immediately. Remember — your financial security at au99 is our priority.
Need help? We're here
If you feel gaming is becoming a problem, please do not hesitate to contact us. The au99 support team provides assistance in both Bengali and English via live chat and email, 24/7. Your privacy is of the utmost importance to us.
Support is available in both Bengali and English.
Common questions about responsible gaming
The most frequently asked questions about responsible gaming at au99.
Play safe, stay happy
Enter the vast gaming world of au99 — but always play responsibly. Enjoy slots, cricket betting, and live casino.