❓ Help Center
Answers to all your questions about au99
From deposits and bonuses to accounts, security, and responsible play — find clear and straightforward answers to whatever you want to know about au99 on this page.
au99 is a trusted online gaming platform in Bangladesh where thousands of players enjoy slots, cricket betting, and live casino every day. From signing up as a new member to making your first deposit, claiming a bonus, or keeping your account secure — transparency is our priority at every step. Read through the questions and answers organised in the sections below, and contact our support team whenever you need.
Deposit Questions
After logging in to au99, go to the Cashier section and select bKash. Enter the amount — minimum ৳100 — then follow the on-screen instructions to complete the payment through your bKash app. Once the payment is successful, the balance is added to your account within a few minutes in most cases. The entire process is secured with SSL encryption.
au99 does not charge any deposit fee. However, bKash, Nagad, or Rocket may apply their own service charges — those are determined by each mobile banking platform's own policy. For bank transfers, your bank's fee structure may apply. Contact your payment provider directly to confirm.
Yes, Nagad is a fully supported deposit method at au99. Go to the Cashier page, select Nagad, enter the amount, and confirm the transaction with your PIN through the Nagad app. The minimum deposit amount is ৳100. Once the transaction is complete, your au99 balance updates quickly.
Sometimes deposits can be reflected with a slight delay due to network issues. Wait a moment and refresh the page. If you have proof of payment (transaction ID or screenshot), contact us via live chat or email us at [email protected]. Our support team works 24 hours a day, seven days a week and will resolve the issue as quickly as possible.
You can withdraw using bKash, Nagad, Rocket, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). The minimum withdrawal amount is ৳1,000. Processing a request typically takes 30 minutes to 3 hours. If verification is already complete, funds arrive faster.
Bonuses & Offers
No, the au99 welcome bonus applies only once per account. It is given on your first deposit only. If a person attempts to claim the bonus by opening multiple accounts, that will be considered a violation of our terms and the account may be closed.
After joining au99 as a new member, a 100% welcome bonus is added automatically when you make your first deposit — up to a maximum of ৳8,000. For example: deposit ৳1,000 and get a ৳1,000 bonus, giving you a total balance of ৳2,000. Deposit ৳18,000 and get a ৳8,000 bonus, giving you a total of ৳26,000. No separate code is needed.
The wagering requirement for bonus money is 25 times — calculated on the bonus amount only, not added to the deposit amount. Example: if you receive a ৳1,000 bonus, you must complete a total of ৳1,000 × 25 = ৳25,000 in wagers before the bonus becomes withdrawable. Your deposited funds can always be withdrawn normally.
Yes, each bonus has a set expiry period. If the wagering requirement is not met within the specified time after claiming the bonus, the bonus may be cancelled. The exact expiry of each bonus is stated on the offer page and in the terms and conditions. It is recommended to read them carefully before claiming a bonus.
Member Account
First, clear your browser's cache and cookies and try again. Make sure you are entering the correct username and password. Check whether Caps Lock is on. If the problem continues, use the "Forgot password" option or contact us directly via live chat — we are available 24/7 to help.
Click the "Forgot password" link on the au99 login page. Complete the verification using the email or phone number provided at registration and you will be given the option to set a new password. If you run into trouble during the process, email [email protected] or come to live chat.
A good password should have at least 8–12 characters and is much more secure when it combines uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use your name, date of birth, or simple sequential numbers (such as 123456) as a password. Use a different password for each site.
Joining au99 is straightforward — fill in your basic details in the registration form, choose a username and a secure password, and create your account by accepting the terms and conditions. Please note that this platform is for people aged 21 and above only. Only one account per person is permitted.
Responsible Play
No. au99 is strictly for people aged 21 and above. We verify age at registration and you must confirm during the account creation process that you are at least 21. Providing false information about your age will result in the permanent closure of the account.
If you are facing financial or mental health difficulties due to gambling, do not delay — contact our support team via live chat or at [email protected]. Our team provides assistance in both Bengali and English and will help you take the right steps. We can also point you toward professional external support.
Yes, au99 offers a cooling-off period and self-exclusion. You can temporarily deactivate your account for a set period or close it permanently. To use these options, contact our support team. We respect your decision and are always ready to assist.
Some common warning signs are: spending beyond your budget, placing larger bets to chase losses, feeling restless about gambling, prioritising gambling over family or work, and borrowing money to gamble. If you notice this kind of behaviour, take a break and seek help — it is not a sign of weakness, it is a sign of awareness.
au99 places the highest importance on responsible gaming. If you want to set a limit on how much you can deposit per day, per week, or per month, let our support team know. We will help add that limit to your account.
Security & Privacy
Act quickly — change your password immediately and email [email protected] or contact us via live chat. Our team will review the account activity and, if necessary, temporarily secure the account. Do not wait — the sooner you let us know, the less damage is done.
Absolutely not. No au99 staff member or representative will ever ask for your OTP, bKash PIN, Nagad PIN, or password — not by phone, chat, or email, under any circumstances. If someone asks for this information, it is a fraud attempt — disconnect immediately and inform our support team.
Yes, au99 uses industry-standard SSL encryption technology to keep your personal and financial information secure. We do not sell or share your data with third parties. Full details of our data protection policy are available on the privacy policy page.
Always verify the correct URL in your browser's address bar — our site is au99.mom only. Sites with slightly different spellings (such as au99-mom.com or au999.mom) may be fake. Always use a bookmark and avoid navigating through a Google search. It is safer not to click on unknown links.
au99 has additional verification methods to protect accounts. Contact our support team to learn more about your account's security settings and to ensure maximum protection. Using a strong and unique password is equally important.
More questions?
If the answers above have not resolved your issue, our support team is always here for you. Help is available in both Bengali and English.