au99 Privacy Policy

Last Updated: January 2026

Welcome to the au99 platform. This Privacy Policy ("Policy") describes how au99 ("we", "us", or "Platform") collects, uses, stores, and protects the personal information of users ("you" or "user") of our website au99.mom. By using our services, you consent to the processing of your information in the manner described in this Policy.

When you create an account, use our services, or contact us at au99, we may collect the following types of information:

1.1 Information You Provide Directly

• Name, date of birth, and identity details — collected at the time of account registration
• Email address and contact details
• Payment and financial transaction information (via bKash, Nagad, Rocket, or bank transfer)
• Details of documents submitted for identity verification
• Information provided when contacting customer support

1.2 Automatically Collected Information

• IP address and device type
• Browser information and operating system details
• Platform navigation and session data
• Login and logout times and dates
• Gaming activity logs and transaction history
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may verify certain information through lawful third-party service providers. This information is used solely for security purposes.

au99 uses your personal information only for the following legitimate purposes:

• Account Management: To create, maintain, and secure your account
• Service Delivery: To properly operate gaming, betting, and transaction services
• Payment Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer
• Identity Verification: To confirm identity for account security and fraud prevention
• Customer Support: To resolve your questions and issues — via 24/7 live chat and email
• Legal Obligations: To comply with applicable laws and regulations
• Platform Improvement: To improve the quality of our services and enhance the user experience
• Responsible Gaming: To identify potentially problematic gaming behaviour and provide support

au99 takes the highest technical and organisational measures to protect your personal information. Our security measures include:

• SSL Encryption: All data transmissions are protected by SSL/TLS encryption, preventing interception or tampering
• Secure Data Storage: Your information is stored in encrypted databases with controlled access to prevent unauthorised entry
• Access Controls: Only authorised personnel can access the information necessary to carry out specific tasks
• Regular Security Audits: Our systems undergo regular security reviews and audits
• Firewall & Intrusion Detection: Advanced security systems are in place to prevent cyber attacks
• Password Security: User passwords are stored as hashes — no staff member can view your original password

No one can guarantee complete security on the internet, but au99 follows industry best standards to protect your information. In the event of any security breach, we will promptly notify affected users.

au99 does not sell or lease your personal information. However, information may be disclosed in the following limited circumstances:

4.1 Service Providers

Minimum necessary information may be shared with selected third-party partners to provide services such as payment processing (bKash, Nagad, Rocket, and bank transfer), identity verification, and technical support. These partners may only process data under au99's instructions and may not use it for their own purposes.

4.2 Legal Obligations

Information may be disclosed where required to comply with a court order, government directive, or legal obligation. In such cases, we will disclose only the minimum information necessary.

4.3 Fraud Prevention & Security

Information may be shared with relevant authorities where needed to detect fraud, prevent money laundering, or stop other unlawful activities.

au99 uses cookies and similar technologies on its website to improve your browsing experience and help the platform function correctly.

Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled
• Functional Cookies: Used to remember your preferences and settings, such as language selection
• Analytics Cookies: Used to understand how our services are used, helping us improve the platform

You can manage cookies by changing your browser settings. Please note that disabling certain cookies may prevent some features of au99 from working correctly.

au99 retains your personal information for as long as it is needed to provide services and meet legal obligations:

• Active Accounts: All information is retained while the account remains active
• Transaction Records: Financial transaction data is retained for the period required by law
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period due to legal obligations
• Support Communications: Records of customer service interactions are retained to ensure service quality

Once the retention period ends, your information will be securely deleted or safely anonymised.

As an au99 user, you have the following rights regarding your personal information:

To exercise any of these rights, contact us at [email protected]. We will verify your request and respond within a reasonable time.

au99's services are strictly for users aged 21 and above. We do not knowingly collect or process personal information from anyone under the age of 21.

au99 reserves the right to update or change this Privacy Policy at any time. If significant changes are made, we will notify you in the following ways:

• By displaying a prominent notice on the website
• By sending a notification to your registered email address
• By updating the "Last Updated" date at the top of the page

Continued use of our services after any changes will indicate that you have accepted the updated Policy. We therefore recommend that you visit this page regularly.